Refund policy
Last updated: .
Questions about this policy? hello@arcanoris.in or contact account support.
Arcanoris subscriptions renew automatically each billing period. You may cancel at any time from Billing; access continues until the end of the paid period.
If you believe you were charged in error, contact support within 14 days of the charge using account and billing support or email hello@arcanoris.in. We review refund requests case by case for duplicate charges, failed service delivery, or billing mistakes.
What to include
Send the email used at checkout, your payment or invoice ID, the charge date, amount and currency, and a short explanation of the issue. If you cannot find the ID, include the other details so we can locate the payment. Do not send your password or full card number.
What happens next
The Arcanoris support team replies by email, usually within one business day, to acknowledge the request or ask for missing details. Acknowledgement is not approval. We will tell you the decision and, if approved, the refund amount and processing status.
Approved refunds are issued through Dodo Payments to the original payment method. Dodo may hold a refund for review, and the time until funds appear depends on the payment provider and bank. See Dodo's refund process. Contact us with your refund ID if the confirmed processing estimate has passed.
Usage-based AI checks consumed during a billing period are not refundable. Downgrading takes effect at the next renewal and does not retroactively refund unused time on a higher tier.